Terms & Conditions
Purchasing products from Everfit Healthcare
We are happy you have chosen to purchase your products from Everfit Healthcare, we are the Leader in Physiotherapy Equipment, Fitness Equipment and Medical Products in Canada.
Everfit Healthcare is trusted by thousands of Professionals Worldwide wide and we also sell directly to the public!
Everfit Healthcare accepts several types of secure payment methods such as MasterCard, Visa and Debit cards utilising our secure Payment Gateway facility and PayPal. You may send your credit card information via phone, mail or through our Online Secure EE SSL Store.
All prices listed on website are are listed excluding Tax , where Tax is applicable then this will be applied and displayed in the shopping cart and in the checkout so customer can clearly see all taxes and charges that are applied before a purchase.
If you wish to order over the phone please contact 1 888 409 1583
You will receive confirmation of order which is to indicate that we have received your order. Once an invoice from us is received a contract exists between the purchaser and the seller of the product. In the case an error was made in pricing or we are no longer able to supply a particular product we will change the product to one that is similar or we will change to the appropriate price for the product, once the appropriate price and product is in place and the seller agrees to purchase an invoice will be submitted. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Special Offers and Discounts: All offers are subject to availability, and any offers/discounts shown are available on selected items only (this offer does not include bulk box purchases or therapy tables/chairs/stools and electrotherapy equipment) Please check your checkout page for more information.
The contract between Customer and EverfitHealthcare Inc
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
Payment
Notwithstanding delivery goods shall remain the property of Everfit Healthcare until such time as all payments are made in full.
Right for customer to cancel contract
You may cancel your contract with us for the goods you order immediately and before dispatch. You do not need to give us any reason for cancelling your contract, processing and administration fees will be applied accordingly.
To cancel your contract you must notify us in writing or by contacting our representatives on the 1 888 409 1583 number. Each case will be handle with care and discretion.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. Any faulty goods that may be returned should be returned insured via recorded delivery to us undamaged and returned in a condition received. All accompany products ordered with the product must be returned at the same time. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
Packaging must be retained. Carriers have a right to refuse collection of consignments without appropriate packaging.
Cancellation by Everfit Healthcare:
- we reserve the right to cancel the contract between us if:
- we have insufficient stock to deliver the goods you have ordered;
- we do not deliver to your area; or
- one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
- If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
- The buyer agrees that all products sold by Everfit Healthcare will not be placed for sale or auction on any Ebay or third party sites for any reason.
Liability
If the goods we deliver are not what you ordered or are are defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem immediately upon delivery of the goods in question.If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within those 30 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option:
- to make good any shortage or non-delivery;
- repair any goods that are defective; or
- replace any goods where the item cannot be repaired
*No refunds/obligation from Everfit Healthcare will be issued for customer damage or incorrect assembly.
As precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Products, their contents and pictures on website, while we try and have pictures and descriptions of items 100% accurate, some items may vary, changes to products are continuously ongoing. If you are not 100% sure about a product and the contents of a specific package, please contact us prior to purchasing item as it is at your own risk, for which we will not be liable.
Your use of any information or materials on the website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Please contact us prior to any purchase to ensure it meets your requirements as we will not be liable for incorrect product choice or if item does not meet your demands.
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Back Orders
If your item is not in stock, we will back order the products for you. You will always be contacted with the option to cancel your order if you wish to do so.
Tax Charges
If Tax is applicable for your particular product, the prices shown on products will include Tax on checkout (where applicable) at the rate applicable to your Province and will be the total purchase price for the product.
Postage/Freight charges are shown Including Tax at checkout.
Credit Card Security-Accepted Credit Cards and Payments
We accept PayPal, and Major Credit cards.
Visa, Master Card and Amex cards - including Debit Cards are accepted via our website using the following method.
These cards are processed by a Secure payment gateway, PayPal and our Business bank account.
Contact Everfit Healthcare
Contact Everfit Healthcare and one of our helpful customer service representatives will be happy to assist you. Please email us using the link on the store page, alternatively, you can call on 1 888 409 1583.
Privacy Policy
Everfit Healthcare Inc does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other party.
Data collected by this site is used to:
- receive and confirm customer orders
- upgrade of services and marketing materials
- issue customer identification and passwords
- customer account status
- disclose information to third-parties for goods delivery purposes
Returns Policy
*Please read carefully
We will not provide refunds for wrong product selection or faulty items. You can choose between an exchange, exchange where goods cannot be repaired or credit where goods are faulty.
If Everfit Healthcare has made an error in product being dispatched we will provide you with a specific return address and Everfit Healthcare will pay for the item to be re-despatched. If customer has made a mistake regarding the item they ordered the postage must be paid by the customer both to and from the closest Everfit Healthcare product warehouse. All items returned must be in its original packaging and in a re-saleable condition and by using your own courier/postal service. The recommendation of registered post is highly advisable to ensure that the items are signed for on delivery. If any item is returned to us 'postage to be paid on delivery' all charges incurred by Everfit Healthcare Canada will be deducted from any credit that you might receive.
Returns/Exchanges: To organise a return or and exchange the customer must call us on 1 888 409 1583 and obtain an exchange/returns authorisation form, this form will detail where to send your item(s) and any charges that may be applicable.
Please Note that you must immediately from receipt of your order apply for a form and exchange/return. Items received after this date will be dealt with at the discretion of the company. Please note that we must receive full payment of delivery charges or your product will be dispatched as postage paid on delivery or you will not receive your product. Incorrectly ordered items, or items that you wish to be returned due to incorrect ordering will incur an administration cost of $50.00. Processing fees will also be applied, processing fees vary depending on products ordered.
International customers must contact Everfit Healthcare in the same way as domestic customers. International customers note that Everfit Healthcare only delivers products within Canada where items are to be fully inspected immediate by customers upon delivery in Canada. If a customer chooses to take a product outside of Canada they due so at their own discretion and Everfit Healthcare accepts no liability for these items. No return policy for items taken outside of Canada. Postage must be paid by the customer - and return postage for any agreed items must be pre paid by the customer at the appropriate rate. Service to any item that is required for repair is only available in Canada.
Returns are only accepted due to product manufacturer faults in Canada and will only be accepted from customers who purchased from Everfit Healthcare Inc in Canada. Whilst it is not compulsory, we suggest that any return is mailed by at Registered Post or equal quality Courier and this must be at your expense.
*Note-The prices shown on our website are in Canadian Dollars.
*Products Only Delivered In Canada where they are to be fully inspected upon delivery, no return policy for items removed from Canada.
*Warranty-standard manufacturer warranties apply in Canada as indicated on product description.
*Warranty only valid for products remaining in Canada.
* Service and inspection on items for repair only available in Canada.